Ordering Help

Placing an order with Herbert Sports Online is easy. You will be given the option to create an account when you place your first order, which is a convenient was to receive future discount codes and gives you easy access to your order history and status. Alternatively you can check out as a guest.  We are also happy to take orders over the phone. Here are the steps you need to follow to place an order:

1. Find the items you would like to buy

First you will need to browse or search for the items you would like to order.There is a search bar located at the top of every page of our site. When you find an item that interests you, click on the item to find out more details about it. You can also narrow your search using the options down the left hand side of each page, or in the banner along the top.

2. Add the items to your Shopping Basket

If you wish to order an item, click the "Add to Basket" button on the item's product information page. Once you've added an item to your Shopping Basket, keep searching or browsing until your basket contains all of the items you want to order. You can check the contents of your Shopping Basket at any time by clicking the link at the top of every page of our website.

3. Proceed to checkout

When you're ready to place an order for everything in the Shopping Basket, click the "Secure checkout" button. You will be taken to the first page of the checkout, where you will be given the opportunity to check your order and make amendments as required.

4. Sign in

Indicate whether you are a new or existing customer, click on the appropriate button and follow the instructions. If you have forgotten your password click on the link and your password will be emailed to you.

5. Enter your details

Please fill your personal details as required, ensuring you give us your correct email address and at least one telephone number where we can contact you about your order if necessary.

All orders will be dispatched to the delivery address provided, if an alternative address is required please fill this in once you proceed to the next step. 

6. Check and submit your order

Check the accuracy all of the information you have provided and make any necessary adjustments. 

When you are ready,  click the "Place Your Order" button to submit your order. Once you place your order you will see the following message "Thank you--we have received your order". Later you'll receive an order confirmation email. We will send you another email message at the time of dispatch. When you place your order we will acknowledge your wish to enter into a sales contract with us by means of the order confirmation email. The sales contract between us is not actually entered into until the dispatch confirmation email is issued.

7. Provide payment information

Next, let us know how you would like to pay for your order. We accept most major credit cards as well as Paypal. All orders are to be paid in GBP as the prices are denominated on the website. All orders must be prepaid. You must enter the card number without spaces or dashes. 
Note: we do not accept cheques, cash in any currency, or purchase orders.

All payments will be processed for us by Sagepay who provide the secure link between our online shop and our bank to ensure your card details are kept secure and fraud checks can take place. The transaction will appear on your card statement as "Herbert Sports".

How do I know the order has been placed?

You'll know the order has been placed when you reach a page that displays the following message: "Thank you--we have received your order". Later you'll receive an order confirmation email.

If your credit or debit card is declined

Note: only your bank can tell you why your card has been declined.
If you receive notification that your credit or debit card has been declined, you must contact the bank that issued the card to find out why. You should also check if the card attached to your Herbert Sports account has expired.
The order will be suspended as an open order. If you want to try again with a different card, go back to your order and enter your card details again:

  1. Go to Your Account
  2. Sign in with your email address and password.
  3. Place your order again entering your new card details on the Sagepay payment pages.

Where is my order?

If you recently placed an order and you're wondering why you haven't received it yet, you should first check whether we've dispatched it to you:

  1. Click on Your Account at the top of any page, sign in to your account by entering your email address and password.
  2. Go to your Order History to review the order status of all your orders both open and dispatched.
  3. Click the order details you're wondering about. You should see status details of the order you're expecting.

Note: if you can't find the order in Your Account, it may be that you didn't place it successfully. Click "View Basket" at the top of any page and see if the items you wanted to order are still there. If they are, click the "Proceed to Checkout" button and place your order. If you can't find the order in Your Account or in your shopping basket, please check whether you have ordered using a different e-mail address, or the same e-mail address with a different password.

If you experience any problems during or after the checkout process, please either call us on 01342 810095 or email us on sales@herbertsports.co.uk and we will be happy to help.

Ordering Help



  • our UK store
  • Herbert Sports
  • 10/12 High Street East Grinstead RH19 3AW
  • Tel: 01342 322011
©2017 Herbert Sports (East Grinstead) Ltd