Herbert Sports Terms and Conditions

General

These terms and conditions will apply to all transactions placed online or by phone with Herbert Sports. Please read carefully before placing any order. All contracts shall be governed by and construed in accordance with English Law and any dispute between us will be resolved exclusively in the courts of England and Wales. Nothing in these terms and conditions will be deemed to affect your statutory rights.

By using this site you are agreeing to these terms and conditions.

Orders

We are pleased to accept orders by any of the following methods. Online transaction via secure server or by phone. All credit / debit card transactions are subject to validation checks and are authorised by the card issuer. We accept MasterCard, Visa, Delta, Switch, Maestro Solo and Paypal . If the issuer of your card refuses to authorise payment to us, we will not be liable for any delay and / or non-delivery of your order. No orders will be accepted or processed without a valid and completed payment.

Despatch and Delivery

If your order is placed before 2.30pm Herbert Sports will endeavour to despatch your order on the day of it being placed, subject to the following exceptions; the order is placed on a weekend or Bank Holiday, stock levels  are insufficient or for other reasons outside of our control. If your order has qualified for free delivery, it will be sent by the Royal Mail 48 Service which takes 2 to 3 working days.  If you live in a remote location in the UK please allow an extra couple of days for delivery. If your order has not qualified for free delivery you will be given various options for delivery of your parcel, including Royal Mail 48, Royal Mail 24 as well as a Next Working Day Delivery Service. The Next Day Service and Recorded Delivery will require a signature on receipt so please ensure that someone is present at the delivery address to sign for the order. Herbert Sports cannot accept liability for non-delivery of items when a signed for service is not used or for late delivery due to postal strikes or other factors beyond their control.

Order Cancellation

You have the right to cancel your order at any time within 7 days of placing it. If the goods have already been despatched they must be returned to us with their packaging and in their original condition within 14 days for refund of the purchase price. If you paid for postage on your item you will also receive a refund equal to the standard Royal Mail 48 cost, or for International deliveries the cost of Royal Mail's cheapest service to that zone. Under no circumstances will we accept responsibility for payment of postage costs in excess of this. Return postage will be borne by the customer.

Return or Exchange

If you are not completely satisfied with your purchase it can be returned within 14 days of purchase for exchange with an alternative item or for a refund of the purchase price. All purchases are covered by a 14 day exchange or refund guarantee. Your statutory rights are unaffected. To return an item please send it to the address below enclosing a note giving your order ID (printed on the packing note), listing the items you wish to return, and let us know if you would like an exchange or refund. You can return your order, to the address below, within 14 days of the date on your invoice. Returns older than 14 days will not be accepted, unless agreed by Herbert Sports in advance. You will be responsible for the item or items until they reach us. For your own protection, we suggest you use a secure delivery method, which requires a signature upon delivery. Herbert Sports will not be held liable for any returned items which get lost in the post. Products must be returned in their original condition including tags & packaging. If goods are not returned in the condition in which you received them we reserve the right to refuse a refund for such returns. Upon receipt of the returned goods we will refund you any money you have paid us for the product(s) being returned subject to all our returns conditions being met, or exchange for an alternative item if required. The return postage cost of the goods is at your own expense. We will not refund your return postage other than where this has been specifically agreed in advance and in any case we will never refund more than the cost of standard Royal Mail 2nd Class delivery. Please note that items may be returned in person at our shop in East Grinstead, however it will not be possible for you to receive your refund at the same time. Refunds will be processed by our Returns Team within approximately 2 working days.

Faulty Goods

Problems with faulty items are thankfully rare, however there are occasions when products don't come up to expectations due to a manufacturing fault or similar. Should this arise with an item you have bought from us please get in touch with us by email on sales@herbertsports.co.uk or by phone on 01342 810095 Monday to Friday 9.00am to 5.30pm to get a faulty return authorisation number. Please have your order ID number ready. Faulty items returned to us without prior authorisation will not be accepted. In most instances we will send out a postage paid envelope for return of the goods. Upon receipt of the faulty item we will inspect it and if the claim is agreed you will receive either a replacement or a refund of the full purchase price of the item.

Please send returns to:

RETURNS DEPT
HERBERT SPORTS ONLINE
UNIT B1 HORSTED KEYNES BUSINESS PARK
CINDER HILL
HORSTED KEYNES
WEST SUSSEX RH17 7BA.

For all return enquiries please e-mail sales@herbertsports.co.uk or call 01342 810095 and we will do our best to help.

Products, prices and content

Every effort is made to ensure the images and colours depicted on the site match as closely as possible those of the actual product. Due to technical limitations and variations between browsers, some colours may look slightly different in the flesh. We cannot accept any responsibility for such variations.

All prices are shown in pound sterling (£)  and are inclusive of UK VAT at the current applicable rate.

Prices, product descriptions and specifications are checked to the best of our ability, and whilst every effort has been made to make them accurate, no responsibility will be accepted for errors and omissions. It is the responsibility of the customer to ensure that the product they purchase is appropriate for the use to which it will be put. We cannot accept liability for any injury arising out of the use of any product sold by Herbert Sports.

Any information displayed on our web site(s) or other printed matter by the company is not regarded to be authoritative or certified as the best practice and is only considered to be useful supplementary advice to other certified codes of practice. All information on our web site is updated regularly.

We reserve the right to alter our prices and specifications without notice.

Ownership of goods

All items supplied to the customer remain the property of Herbert Sports until final payment of all sums owing in respect of those goods has been received in full by us.

Comments and complaints

If you wish to comment about any aspect of your shopping experience with us please email sales@herbertsports.co.uk.  We will reply within 72 hours of receipt.

Privacy policy

We will collect and store any personal data that you may volunteer whist using our services, e.g. placing an order, joining our email newsletter or entering a prize draw or competition.The type of information that we will collect will include - Your title and name, known address, contact telephone numbers, e-mail address, order and payment details. Details may be forwarded securely to other parties in order to fulfil this order only. These will include delivery and payment partners.We will collect and store information about you to allow us to firstly, process and fulfil any order requirements and secondly to provide you with information to keep you up to date on products, services or promotions we run from time to time. We may also use your information to contact you for market research purposes by email, phone or mail. You can opt out of this at any time by emailing us.Individuals registering their details or subscribing to the newsletter online may do so on the understanding that they are aware of the intended purpose for the collection of data. An opt-out option is available by clicking on the unsubscribe link in the newsletter we may send you. In addition to the Information that you supply to us, information and data may be automatically collected through the use of cookies. Cookies are small files stored within your web browser from our website. Cookies do not collect personal information about you nor do they allow us to access your computer in any way. All information is collected lawfully and in accordance with the Data Protection Act 1998. We use tracking cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and no personally identifiable information is stored.You can choose to accept or decline cookies. All web browsers automatically accept Cookies, you can modify your browser security settings to block Cookies although you should be warned that changing Cookie settings can adversely effect the performance of our website.

Links to other websites

Our website may contain links to other websites or services. You should note that we are in no way responsible for the content or privacy policies these websites / services may have in place and advise that you use caution and refer to these websites own Privacy statements and terms.

Security

We would like you to be confident about ordering online, we use secure socket layer (SSL) technology to ensure that your details are safe and information you provide is fully encrypted so that it cannot be read by third parties. Your browser will confirm that you are shopping in a secure environment by showing a locked padlock icon or an image of a key in the bar at the base of your screen.

Copyright ©

The contents of this site and other publications from Herbert Sports (East Grinstead) Ltd are owned or licensed to Herbert Sports (East Grinstead) Ltd or are used with permission by the owner, Reproduction strictly by permission only.

Terms and Conditions

CONTACT

Address

  • our UK store
  • Herbert Sports
  • 10/12 High Street East Grinstead RH19 3AW
  • Tel: 01342 322011
©2017 Herbert Sports (East Grinstead) Ltd
payment